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Error loading Com ADDin

May 25, 2016 at 3:12 PM
I have install the Outlook Backup utility on 3 different Windows 7 Pro 64bit laptops and on all 3 machines, the Backup Menu Tab is not there. Additionally, when checking the COM ADDin under Options>COM ADDins, there is nothing listed for the file path. When you highlight the Outlook Backup ADDIN, it states "A runtime error occurred during the loading of the COM ADDin and is blank. If you try to manually add it, there are no files it likes and thus the application doesn't work. I also downloaded and installed the VSTO onto one of the laptops. Didn't work. Thank you in advance for any help you can provide.
Coordinator
May 26, 2016 at 12:45 PM
Hello,
if the path is empty it seems that there were issues with adding the data to the registry.
You can try this steps:
1) Try to register again via an elevated command prompt:
BackupExecutor.exe /register

2) If this doesnt help, please check registry:
HKLM\Software\Microsoft\Office\Outlook\Addins\BackupAddIn --> Manifest
This entry should look like: file:///C:/Program Files/<path>/BackupAddIn.vsto|vstolocal

Kind regards,
Thomas