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Add-in disabled

Feb 8 at 8:09 AM
Hello,
We have installed the back up add-in 1.6 on several computers with Ms Office 2013 but it regularly gets disabled which staff do not realize.

The only way to have it backup is by going in File -> Slow and Disabled COM Add-ins and click on "Always Enable this add-in". In any case, even by clicking on this option the add-in gets disabled again which makes it unreliable.

Sometimes we even have to go to File -> Options -> Add-ins and add it manually.

Thanks for your comments
Coordinator
Feb 11 at 8:06 PM
Hello,

I have some options which you can try:
1) HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\<version>\Outlook\Resiliency\DoNotDisableAddinList
REG_DWORD: CodePlex.BackupAddIn : 1
see also: https://msdn.microsoft.com/de-de/library/office/mt651722.aspx?f=255&MSPPError=-2147217396

2) HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\<version>\Outlook\resiliency\addinlist\
REG_SZ : CodePlex.BackupAddIn : 1
see also: https://msdn.microsoft.com/en-us/library/office/jj228679.aspx#ol15WhatsNew_AddinDisabling

3) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Codeplex.BackupAddIn
REG_DWORD: Warmup: 1
see also: https://msdn.microsoft.com/en-us/library/bb386106%28v=vs.110%29.aspx?f=255&MSPPError=-2147217396

Kind regards,
Thomas