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Backup stopped working...

description

My Backup now 'stalls' when run...it seems to have happened since an Office update a few days ago. The backup dialog box appears, then freezes and won't close unless killed in Task Manager.

Any suggestions, please?

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Closed Apr 9 at 2:33 PM by ThomasHoffmann

comments

ThomasHoffmann wrote Mar 12 at 11:49 AM

Hi!
Could you check via task manager if an outlook process is still running?
The backup program waits till there is no outlook.exe running any more.
If this doesnt help, just drop a line via contact form.
I can send you exe with more output.

Greetings,
Thomas

PeterBradford wrote Mar 12 at 12:28 PM

Hi Thomas

No, Outlook closes and doesn't show in Task Manager, just the Backup Executor is running and won't close without 'killing' the task...

ThomasHoffmann wrote Mar 12 at 9:36 PM

Hello,
then drop a line via contact form so I can send you a version with more output.

Greetings,
Thomas

PeterBradford wrote Mar 12 at 11:12 PM

Hi again Thomas

I'm being stupid and can't find the 'contact form' :(

PeterBradford wrote Mar 12 at 11:13 PM

Hi again Thomas

I'm being stupid and can't find the 'contact form' :(

ThomasHoffmann wrote Mar 13 at 6:16 AM

Hello,
just click on my name somewhere.
You can also choose "people" and then "contact"

Greetings,
Thomas

psalembier wrote Mar 24 at 4:53 PM

I'm having the same issue after a recent update of Office. I've uninstalled, reinstalled and manually registered the plugin. It looks normal (in Outlook), but freezes and has to be closed in Task Manager as the OP said.
(Windows 10 Pro 1607, build 14393.953/Office 365 ProPlus Version 1702 Build 7870.2024)

PeterBradford wrote Mar 24 at 5:53 PM

If it helps...(although I've tried re-installing numerous times without any success), the only unusual thing I've noticed is that within Outlook 2016, Account Settings, the file path of the pst data file seemed to change after a large Office update..

I'm fairly certain that it used to be C:\Users(username)\AppData\local\Microsoft\Outlook...

It's now \?\C:\Users(username)\AppData\local\Microsoft\Outlook...

3 people from Microsoft Tech looked at it, agreed it was odd, but couldn't explain it.

I just wondered if this might give Thomas any clues?

PeterBradford wrote Mar 25 at 7:36 AM

Correction to file path...

It's now \?\C:\Users(username)\AppData\local\Microsoft\Outlook...

ThomasHoffmann wrote Mar 26 at 9:48 AM

Hello,
I release version 1.7 which can cope with the "long path notation".
I couldnt reproduce the behaviour with my outlook 2016.
Maybe it depends on the locale or special characters within the path (?)

Greetings,
Thomas

PeterBradford wrote Mar 26 at 11:11 AM

Hi Thomas

I've just installed version 1.7 and everything now seems fine - thank you very much for your patience and help.

(I've still no idea where the weird file path came from, although I'm fairly sure it occurred after an Office update a couple of weeks ago, but I guess I'll never know for certain).

Take care and thanks again.